Delete your Dundat account
You can request that we delete your Dundat player account and the personal data associated with it. This cannot be undone.
Delete in the app
If you still have the Dundat app installed:
- Open Dundat and sign in.
- Go to Settings.
- Tap Delete account.
- Read the warning, tick the confirmation checkbox, and tap Delete my account.
This permanently deletes your account and associated data, including your bones and any uncollected wishbones. This cannot be undone.
In-app deletion is processed immediately when it succeeds.
Request deletion without the app
If you have uninstalled Dundat, or cannot sign in, email us from the address on your Dundat account.
Email: admin@dundat.co.nz
Subject line: Account deletion request
Include:
- Full name on the account
- Dundat account email address
- Phone number on the account, if added one
- Optional: “Please also delete associated photos and data”
Email DundatWe will verify that the request comes from the account holder before deleting anything. We may reply to confirm identity.
Timeframe: We aim to complete requests within 30 days. In-app deletion is immediate.
Data deleted with your account
When a player account is deleted, we remove the account and linked app data, including:
- Name, email, phone number, profile photo record, and address/region
- Sign-in tokens and device notification tokens
- App preferences (including leaderboard visibility)
- Challenge progress, completed spots, and photos you uploaded
- Bones, wishbones, gifts, and related reward/transaction records
- Saved hunts / wishlists
- Notifications tied to your account
- Leaderboard listing for your account
After deletion you will not be able to sign in or recover the account, bones, or uncollected wishbones.
Data that may be retained
We may retain limited information where we have a legal or operational need, for example:
- Records needed for security, fraud prevention, or to show we handled your request
- Information we must keep under New Zealand law
- Backup copies, until those backups are rotated in the normal backup cycle
- Photo files in storage after the account record is removed, until they are cleaned up or overwritten
- Referral links on other accounts (the other person’s account stays; your name is no longer attached as the referrer)
We do not keep your account active or usable after deletion.
Player accounts only
This process is for Dundat player accounts created in the mobile app.
It is not a self-serve delete for admin, curator, or business portal accounts. Those users should email the same address and we will handle the request separately.
What happens next
- We email you when the deletion is complete (for email requests).
- You can create a new Dundat account later with the same email; it will be a new empty account.
- If you use the same device, uninstall/reinstall is not required, but you will need to register again.
Contact
Last updated: 18 September 2026
